Hours back
on every claim
An AI warranty coordinator for EV dealers and OEMs. Catch missing evidence while the vehicle is still in the workshop.
Built for dealerswho want claims to move,not bounce back
Evidence from what you already have
Repair order, job card, photos and diagnostics, in one traceable case.
Know exactly where the case is blocked
What is complete, missing or conflicting, and what needs a person.
Catch the gap while the vehicle is there
Missing evidence is found before submission, not weeks later in OEM review.
How it works
AI reasons. Deterministic tools calculate. Humans decide.
Detect the gap
The Dealer Agent searches the case first. Deterministic code marks each OEM requirement satisfied, missing, conflicting, unsupported, uncertain or not applicable.
Evidence at the vehicle
The technician becomes the AI's eyes and hands at the vehicle. The Dealer Agent prepares bounded questions, a dealer approves the call, then ElevenLabs speaks with the technician.
Turn conversation into evidence
ElevenLabs speech-to-text turns the call into an auditable transcript. Trustlane extracts candidate facts, but nothing is verified until a human reviews it.
Prepare and submit
Deterministic compliance checks the evidence against OEM requirements. Where it matters, the Dealer Agent retrieves Australian consumer-law guidance for the reviewer.
OEM review
The OEM Agent reviews the submitted snapshot. If more is needed, it drafts a request for information that a person sends. If nothing blocks, it may recommend approval. A person decides.
AI recommends. Humans submit. Humans approve.
Humans stay in charge
Dealer Agent prepares, never submits
Searches evidence, explains gaps and conflicts, retrieves regulatory context and drafts the submission and technician calls. It cannot submit a claim.
OEM Agent recommends, never decides
Reviews only the submitted snapshot and recommends approve or request more information. It makes no legal determinations and cannot make the final decision.
Designed to fit around your DMS
Trustlane works from uploaded warranty evidence today, with DMS integration designed as a production onboarding path.
Built from documentedAustralian dealer experience
We found the problem first, then built the AI around it. Dealers reported 6–8 week waits for warranty and consumer-rights resolution. One dealer took 6 hours to make a claim, and one brand reportedly sends issues over $5,000 overseas for an 8-week approval. The expensive part isn't one form. It's the loop.
Reported findings and examples, not industry averages. Independent review commissioned by the AADA (Buchan, pp. 63–64), via ABC News, 17 July 2026. Watch the news report that led us here.
Illustrative concept. The sections below describe what Trustlane does today.
Interested in piloting Trustlane?
We're looking for Australian EV service teams willing to test the workflow against real warranty cases.
Trustlane Pilot
For service departments lodging EV warranty claims.
Early access, onboarding on your own claims, and a direct line to the team while we build.
Join the pilotWe didn't just prompt it and hope.
Every known demo-blocking failure became a regression test.
Frequently asked questions
What Trustlane does, and what it does not.
Answer a short call at the vehicle once a dealer has approved it. The AI says it is an AI, asks only the approved questions, such as a resting voltage reading, and reads each answer back.